OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop is seeking a Sr. Provider Support Specialist to join our Medical Operations team. In this senior role, you will be the escalation point for the Provider Support team — the person who takes the provider questions no one else can answer and makes sure they get resolved. This non-clinical, provider-facing role exists for one purpose: to support providers operationally. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5 years of experience in provider support, healthcare operations, clinical operations support, or a comparable support function (telehealth experience preferred)
- Bachelor's Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience
- Recognized subject-matter expertise in provider-facing operational support — the person others come to when the answer isn't obvious
- Fully autonomous across end-to-end workflows, knows when a situation is a true exception versus a request to resolve
- Demonstrated ability to see patterns across individual requests and initiate improvements that measurably reduce errors, repeat questions, or misrouted escalations
- Consistent track record of mentoring peers and raising the quality of work around them
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop is seeking a Sr. Provider Support Specialist to join our Medical Operations team. In this senior role, you will be the escalation point for the Provider Support team — the person who takes the provider questions no one else can answer and makes sure they get resolved. This non-clinical, provider-facing role exists for one purpose: to support providers operationally.
Serve as the escalation point for the Provider Support team, taking provider questions and requests that are complex, non-routine, or unresolved at Levels I and II.
Stay accountable for escalated provider requests until the provider has a resolution — coordinating with Credentialing, Licensing, Clinical Leadership, Quality, IT, Scheduling, and Customer Success, and driving those teams to act rather than handing off and closing the ticket.
Operate autonomously...
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