The unified interface for every model. Find the best models & prices for your prompts. Backed by a16z and Menlo.
About the role
We're looking for a Director of Customer Success to build and scale the next generation of Customer Success at OpenRouter. Build an AI-Native Customer Success Organization: Define and execute a Customer Success strategy that scales through intelligent systems, automation, and high-impact customer engagement rather than proportional headcount growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- AI-Native Leadership: Experience leading and scaling Customer Success at a hyperscaling AI-native company, model lab, or developer-first infrastructure platform
- Proven Customer Success Experience: 8+ years in Customer Success, account management, or related post-sales functions, including 4+ years leading teams through significant growth
- Builder DNA: You've personally built scalable Customer Success programs, workflows, automations, or AI-powered systems that meaningfully improve customer outcomes and team effectiveness
- Developer-First Mindset: You understand APIs, SDKs, LLMs, inference infrastructure, and the challenges of taking AI applications from experimentation into production
- Commercial Ownership: You have a strong track record of driving retention, expansion, NRR, GRR, and consumption growth in usage-based or subscription businesses
- Strategic Customer Leadership: You're comfortable engaging with developers, engineering leaders, founders, and C-level executives, translating technical adoption into measurable business value
More about this role
OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.
As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem.
We're looking for a Director of Customer Success to build and scale the next generation of Customer Success at OpenRouter.
Our ambition is to build an AI-native Customer Success organization that combines exceptional customer relationships, deep technical expertise, and intelligent systems to drive adoption, retention, and growth at scale.
You'll own our Customer Success strategy and execution across AI-native startups, enterprises, and strategic customers. You'll lead a team of Customer Success Managers, partner closely with Forward Deployed Engineering, Support and Sales, and build the systems that help our customers realize value from OpenRouter.
The ideal candidate...
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