The unified interface for every model. Find the best models & prices for your prompts. Backed by a16z and Menlo.
About the role
We're looking for a Director of Customer Support to build and scale the next generation of technical support at OpenRouter. Build an AI-Native Support Organization: Own the strategy and execution for a support function designed around AI, automation, and technical excellence rather than traditional headcount growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- AI-Native Leadership: You have managed and scaled Customer Support or Technical Support Engineering at a hyperscaling AI-native company, model lab, or AI infrastructure platform serving developers
- Proven Support Experience: 8+ years in technical support or support engineering, including 4+ years leading teams through significant growth
- Builder DNA: You don't just manage people and processes. You've personally built, implemented, or operated AI agents, automations, and technical systems that fundamentally improve how support works
- Developer-First Mindset: You understand APIs, SDKs, LLMs, inference infrastructure, latency, reliability, and the challenges developers face running AI applications in production
- Track Record of Scale: You've demonstrated the ability to support significant growth in customers, usage, or ticket volume without proportional increases in headcount
- Technical Fluency: You're comfortable working with Engineering, investigating complex technical issues, using APIs, and getting hands-on with Python, TypeScript, or similar tools
More about this role
OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.
As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem.
We're looking for a Director of Customer Support to build and scale the next generation of technical support at OpenRouter.
Our goal isn't to scale support by continuously adding headcount. It's to build an AI-native support organization where intelligent systems, AI agents, and exceptional technical talent deliver a world-class experience to developers and enterprises at scale.
You'll lead our global support function, our technical support teams, and continuously build and improve the systems that power the customer experience. You'll be hands-on with AI, automation, and developer tooling while ensuring our customers receive fast, accurate, and deeply technical...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs · San Francisco Bay Area