The unified interface for every model. Find the best models & prices for your prompts. Backed by a16z and Menlo.
About the role
As an Enterprise Support Engineer, you will serve as the technical anchor for our largest and most critical customers.
What they're looking for
- 3–5+ years of experience in an external-facing support role within a B2B SaaS or API-first environment
- You have deep familiarity with RESTful APIs, HTTP status codes, Server-Sent Event streaming, authentication methods (OAuth, Bearer tokens), and tools like Postman or cURL
- You can read, interpret, and debug code in at least one common programming language in use by our customers (Python, TypeScript/Node.js, Go, Java, etc)
- Experience querying logging and monitoring platforms (e.g., Datadog, Grafana, Cloudflare logs, or GCP Cloud Logging) to trace request lifecycles
- Basic proficiency with SQL or similar query languages for investigations
More about this role
OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.
As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.
As an Enterprise Support Engineer, you will serve as the technical anchor for our largest and most critical customers.
This role exists at the intersection of Engineering, Support, and Customer Success. You will investigate root causes, distinguish between platform latency and upstream model provider errors, and help developers stabilize their AI applications. You will partner with Account Managers and Software Engineers to ensure our customers rely on OpenRouter as a stable, transparent, and critical part of their infrastructure.
This role will be required to support our West Coast based customers, and cover those hours accordingly.
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