OpenSpace is the Visual Intelligence Platform built for construction teams. Turn jobsite imagery into real-time insights that drive better decisions, faster. Trusted on 95,000+ projects worldwide. Backed by Lux and Menlo.
About the role
The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers. This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment
- Experience facilitating onboarding, training, or engagement programs with customers
- Bachelor’s degree preferred or equivalent experience
- Construction or ConTech industry experience is strongly preferred
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts
- Strong verbal and written communication skills with the ability to deliver product training effectively
More about this role
At OpenSpace, we’re redefining how the world’s most complex projects are built. Our AI-powered Visual Intelligence Platform uses computer vision and spatial AI to give construction teams a real-time view of what’s happening on-site, helping them build faster, safer, and with greater confidence.
But what truly sets us apart is our people. We hire curious, driven teammates who love solving hard problems, taking ownership, and making a real-world impact. Great people build great culture—and apparently it shows. Forbes has named OpenSpace one of America’s Best Startup Employers five years in a row. Come see what all the fuss is about.✨
The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers. This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support. CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams. This role...
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