Opiniion is a resident experience tool that partners with property management to create better living experiences for their residents. Backed by Five Elms Capital.
About the role
The Client Onboarding Support Specialist helps new clients launch successfully on Opiniion’s platform by guiding them from signed agreement through implementation, setup, and early adoption. This role is a strong entry point for someone who wants to grow into customer-facing SaaS work while building practical skills in onboarding, communication, project coordination, and AI-assisted workflow execution inside a fast-growing tech company.
What they're looking for
- Strong written and verbal communication skills with the ability to explain next steps clearly and professionally
- Excellent organization and follow-through across multiple tasks, timelines, and client needs
- Comfort learning new software quickly and using systems consistently
- Sound judgment, coachability, and a proactive approach to problem-solving
- Interest in using AI tools thoughtfully and responsibly as part of everyday work
- Experience in SaaS, proptech, property management, or another technology-enabled service environment
More about this role
The Client Onboarding Support Specialist helps new clients launch successfully on Opiniion’s platform by guiding them from signed agreement through implementation, setup, and early adoption. This role is a strong entry point for someone who wants to grow into customer-facing SaaS work while building practical skills in onboarding, communication, project coordination, and AI-assisted workflow execution inside a fast-growing tech company.
You will partner closely with customers and internal teams to keep launches organized, remove friction, and create a smooth, confident first experience with Opiniion. The right person is proactive, coachable, detail-oriented, and excited to learn how strong onboarding drives long-term customer success.
Client onboarding & launch coordination
- Manage core steps of the onboarding process for new clients, helping each account move smoothly from post-sale handoff to successful launch.
- Partner with Sales and internal stakeholders to understand client goals, scope, timelines, and setup needs before implementation begins.
- Keep onboarding tasks, milestones, and follow-up actions organized so customers and teammates stay aligned.
Platform setup &...
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