ORIGIN Origin is building the AI-native wealth management platform that democratizes sophisticated financial services — combining money management, personalized AI-grounded advice, and financial products in a single intelligent system. Backed by General Catalyst, 500 Global and Felicis.
About the role
Origin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience. As a valuable member of our Customer Experience team, you will play a crucial role in supporting our customers through product changes, company launches, and their day-to-day interactions with our platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 2-3 years of experience in a support or customer-facing role
- Strong verbal and written communication skills
- Passion for helping people and a positive, can-do attitude
- Technical Proficiency: Comfortable with SaaS platforms and fintech applications
- Problem-Solving: Ability to diagnose and resolve customer issues effectively
- Education: Bachelor's degree or equivalent experience in business, finance, or related fields
More about this role
About the Role
Origin is seeking a Part-Time Customer Experience Associate to join our team and work closely with our global network of users and Financial Planners to ensure a seamless and positive experience. As a valuable member of our Customer Experience team, you will play a crucial role in supporting our customers through product changes, company launches, and their day-to-day interactions with our platform.
The ideal candidate is someone who is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry. This role reports directly to our CX Support Manager, and while the working hours may vary depending on the time of year and launch schedule, it primarily involves peak hours during weekdays and one weekend shift, all from the comfort of your home. The position will include flexible hours and will maintain a remote-first work environment.
This is a part-time position with the intention to transition into a full-time role as the company expands. As Origin experiences growth, there is an opportunity for the successful candidate to evolve with the organization, taking on additional responsibilities and contributing to the...
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