ORION detects and prevents data loss across SaaS, email, cloud, AI tools, and endpoints using intelligent, context-aware, proprietary AI agents. Backed by Norwest.
About the role
As a Customer Success Engineer, you will lead customer implementations, serve as a trusted technical advisor, and help enterprise customers successfully deploy, adopt, and scale our platform. You will work closely with customers to understand their business objectives, technical requirements, and operational challenges. Partner with Product, Engineering, and Support teams to drive successful outcomes.
What they're looking for
- 3+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Engineer, Sales Engineer, or similar customer-facing technical role
- Experience supporting customers in cybersecurity, identity management, SaaS, or other highly technical environments
- Create and maintain technical documentation, implementation guides, and customer enablement resources
- Ability to translate business requirements into practical technical solutions
More about this role
As a Customer Success Engineer, you will lead customer implementations, serve as a trusted technical advisor, and help enterprise customers successfully deploy, adopt, and scale our platform.
You will work closely with customers to understand their business objectives, technical requirements, and operational challenges. Partner with Product, Engineering, and Support teams to drive successful outcomes.
This is a hands-on technical role that requires the ability to investigate complex customer environments, troubleshoot integrations and infrastructure issues, and guide customers through technical implementations and best practices.
The ideal candidate is equally comfortable discussing architecture with engineers, troubleshooting production issues, and building trusted relationships with customer stakeholders.
You'll work directly with enterprise customers, solving complex security and identity challenges while helping them successfully deploy and scale our platform.
You'll collaborate closely with Product and Engineering teams, giving you direct visibility into customer impact and the opportunity to influence product direction.
If you enjoy combining technical problem-solving,...
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