Oscar is an AI operations analyst that watches every location 24/7, catching revenue leaks, labor inefficiencies, and compliance risks, then delivering the alerts, reports, and action plans your team needs to fix them fast. Backed by Techstars.
About the role
The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work. You will report into Senior Director Member & Provider Services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A bachelor's degree or 3+ years commensurate experience
- 3+ years of work experience in operations, health insurance, data analysis, engineering or consulting
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
- 2+ years of experience with end-to-end project management
- 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
- 2+ years of experience with process improvement methodologies such as Lean, Six Sigma or Theory of constraints
More about this role
Hi, we're Oscar. We're hiring an Associate, Service Transformation to join our Concierge Optimization team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work.
You will report into Senior Director Member & Provider Services.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base...
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