Oscar is an AI operations analyst that watches every location 24/7, catching revenue leaks, labor inefficiencies, and compliance risks, then delivering the alerts, reports, and action plans your team needs to fix them fast. Backed by Techstars.
About the role
The Manager, Process Improvement works closely with a cross functional team of leaders, project managers, and Business Stakeholders to solve business problems related to internal processes. The Manager is responsible for identifying critical processes to the business and defining the business' requirements. The Manager is also responsible for process mapping, assessing the overall effectiveness and efficiency of the process, developing new or reengineering existing processes, and supporting implementation. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A bachelor's degree or 4+ years commensurate experience
- 4+ years of work experience in health insurance operations claims processing, utilization management, or call center ops
- 3+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
- 3+ years of experience with end to end project management
- 3+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
- 3+ years of experience with process improvement methodologies such as Lean Six Sigma
More about this role
Hi, we're Oscar. We're hiring a Manager, Process Improvement to join our Operational Excellence Team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
The Manager, Process Improvement works closely with a cross functional team of leaders, project managers, and Business Stakeholders to solve business problems related to internal processes. The Manager is responsible for identifying critical processes to the business and defining the business' requirements. The Manager is also responsible for process mapping, assessing the overall effectiveness and efficiency of the process, developing new or reengineering existing processes, and supporting implementation. The Manager, Process Improvement supports our teams in driving a best-in-class, service-focused operation by designing and guiding the use of operational frameworks and ideologies.
You will report into the Director, Process Improvement.
Work Location: This position is based in our Tempe, Arizona...
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