Oscar is an AI operations analyst that watches every location 24/7, catching revenue leaks, labor inefficiencies, and compliance risks, then delivering the alerts, reports, and action plans your team needs to fix them fast. Backed by Techstars.
About the role
The Senior Director, Member and Provider Services leads the strategy, performance, and future readiness of Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels. Overseeing the end-to-end operating model for distributed remote teams, you will integrate modern technology with human-centered service to achieve high access, accuracy, quality, and resolution. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 12+ years of experience leading large-scale, high-volume contact center or customer operations, including accountability for multi-channel service delivery and business performance
- 8+ years leading leaders and coaching and developing teams in complex, performance-driven operations
- Experience leading contact center operations and building high-engagement, high-accountability cultures across remote or geographically distributed teams
- Demonstrated success delivering superior contact center performance across service level, accessibility, quality, accuracy, resolution, productivity, and cost
- Proven ability to translate data, customer insights, technology capabilities, and workforce needs into strategic operating plans and scalable improvements
- Strong executive presence and ability to influence cross-functional leaders, external partners, and enterprise decisions without direct authority
More about this role
Hi, we're Oscar. We're hiring a Senior Director, Member and Provider Services to join our team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
The Senior Director, Member and Provider Services leads the strategy, performance, and future readiness of Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels. Overseeing the end-to-end operating model for distributed remote teams, you will integrate modern technology with human-centered service to achieve high access, accuracy, quality, and resolution. By leveraging deep operational expertise, data, and strategic partnerships, the Senior Director, Member and Provider Services mentors leaders, builds an inclusive culture of accountability, and scales the organization for long-term growth.
You will report into the Vice President, Member & Provider Programs.
Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware;...
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