Oscar is an AI operations analyst that watches every location 24/7, catching revenue leaks, labor inefficiencies, and compliance risks, then delivering the alerts, reports, and action plans your team needs to fix them fast. Backed by Techstars.
About the role
The Supervisor, Member and Provider Services is an expert on production team workflows and is responsible for driving goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. This role partners with stakeholders to identify and develop workflow improvements to enhance efficiencies for the team. You will report into the Operations Manager, Member and Provider Services. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years experience in a customer service environment
- 1+ year of direct people management experience
- 1+ years of experience using data and metrics to drive improvements
- 1+ years of experience working with teams in multiple locations and multiple disciplines
More about this role
Hi, we're Oscar. We're hiring a Supervisor, Member and Provider Services to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
The Supervisor, Member and Provider Services is an expert on production team workflows and is responsible for driving goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. This role partners with stakeholders to identify and develop workflow improvements to enhance efficiencies for the team.
You will report into the Operations Manager, Member and Provider Services.
Work Location: This is a remote position, open to candidates who reside in: Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency: The base pay for this role is: $55,890.00 - $73,355.63 per year. You are also eligible for employee benefits,...
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