Enhance your health journey with Oura. The Oura Ring provides round-the-clock insights into sleep, fitness, and stress for wellness. Now HSA/FSA eligible. Backed by ICONIQ.
About the role
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Be the voice of the employee. Design requests, catalog items, and knowledge from the worker's point of view so getting help is easy and frictionless, and use feedback and service data to keep removing friction
- Own the platform as a product: a single roadmap and backlog, clear intake, and prioritization criteria that every service team can see and trust
- Govern the service catalog and request fulfillment. Decide what gets added, changed, or retired, and move requests from manual work toward automated and identity-governed fulfillment
- Own the knowledge management function: the standards, structure, and governance that make knowledge accurate and findable for people and AI agents alike, while individual teams keep ownership of their own content
- Define how AI agents operate in service management: which requests they resolve, which they route to a human, and the accuracy thresholds and guardrails behind each
- Build a repeatable onboarding model for ESM so non-IT service teams can adopt a consistent service experience, whichever platform fits them (intake, catalog, workflows, knowledge, reporting, access controls)
More about this role
Our mission at ŌURA is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are looking for a hands-on Senior Technical Product Manager to own Oura's IT service management (ITSM) and employee service management (ESM) platforms. You will lead our move off a legacy ITSM tool to a modern, AI-native platform, then bring service management to teams like HR, Finance, Legal, and Security on whichever platform or platforms fit them best. You will be fluent in ITSM theory, comfortable evaluating tools without bias, and willing to roll up your sleeves to configure, integrate, and ship. Above all, you will...
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