Market to humans, not orders. OuterSignal connects to your CRM or commerce platform and shows you the full profile behind every customer. Backed by Long Journey Ventures.
About the role
We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their career. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
- Genuine interest in eCommerce, DTC brands, or marketing technology
- Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech is a plus — but not required
- Strong communicator, both written and verbal — you can explain things clearly and follow through consistently
- Organized and detail-oriented — you can manage multiple customers at once without things falling through the cracks
- Curious and coachable — you ask good questions, take feedback well, and want to grow fast
More about this role
We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
We're looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team — you'll work closely with experienced colleagues to onboard new customers, support day-to-day success operations, and help brands turn data into action. It's a great fit for someone who's eager to learn the craft of customer success in a high-growth environment, and who wants real ownership early in their...
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