Market to humans, not orders. OuterSignal connects to your CRM or commerce platform and shows you the full profile behind every customer. Backed by Long Journey Ventures.
About the role
We're hiring our first dedicated Implementation Lead to help build out our mid-market and enterprise motions. You'll own the customer relationship from signed agreement to first results. You'll work hand in hand with new accounts to learn what they're trying to accomplish and build the use cases that get them there. Most of your week will be spent working directly with brands, and the rest on building a repeatable motion and playbooks as the team scales. You'll report to our Head of CX. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Have 3+ years in a customer-facing role with direct experience onboarding clients
- Genuine passion for AI and working at an AI-native company
- Have run onboardings with several stakeholders, and have also carried a larger book of mid-market accounts
- Have built Klaviyo flows and segments for a brand yourself, and can explain why a segment is growing or shrinking
- Use Claude or ChatGPT every day and have built something with it
- Have written onboarding docs a team actually used
More about this role
We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see 5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
We're hiring our first dedicated Implementation Lead to help build out our mid-market and enterprise motions. You'll own the customer relationship from signed agreement to first results. You'll work hand in hand with new accounts to learn what they're trying to accomplish and build the use cases that get them there. Most of your week will be spent working directly with brands, and the rest on building a repeatable motion and playbooks as the team scales. You'll report to our Head of CX. The role...
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