Overjet is the #1 dental AI company that supports DSOs, dentists, dental groups, insurance companies and health plans on their quest to improve oral health. Backed by General Catalyst and Insight.
About the role
As a Manager of Customer Success, SMB at Overjet, you will play a crucial role in leading our fastest-growing segment through its next phase of hyper-growth. You’ll drive retention, adoption, and expansion across our SMB customer base (private dental practices), and you’ll hire, coach, and scale a team of SMB Customer Success Managers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in customer success, account management, or SMB-focused SaaS, including 2+ years managing CSMs
- Experience running a high-volume SMB book where retention and adoption are won through process, data, and automation rather than high-touch coverage alone
- A track record of reducing churn and improving onboarding or activation metrics, including building save playbooks and coaching reps on objection handling
- Strong analytical skills. You can write or review SQL, build and interpret dashboards, and turn usage and health data into decisions
- Hands-on AI fluency. You already use LLMs and automation to build workflows, review calls, and scale coaching, and you can show examples
- Experience with CRM and CS tools (Salesforce, Gainsight, or similar) and call intelligence or BI tools (Gong, BigQuery, Sigma, or similar)
More about this role
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
As a Manager of Customer Success, SMB at Overjet, you will play a crucial role in leading our fastest-growing segment through its next phase of hyper-growth. You’ll drive retention, adoption, and expansion across our SMB customer base (private dental practices), and you’ll hire, coach, and scale a team of SMB Customer Success Managers. Leveraging AI and automation, you’ll build the strategies and playbooks that get new practices live fast, keep them engaged, and turn them into long-term advocates, making sure every practice gets maximum value from Overjet’s AI platform.
We’re not looking for dental expertise. We’re looking for someone smart, hungry, and...
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