Owner gives you the same tools that major national brands use to drive sales. Online ordering proven to grow sales. Mobile app with rewards. And more. Backed by Redpoint.
About the role
When a restaurant owner needs help, every minute matters. Having the right people, with the right skills, available at the right time is essential to delivering an exceptional customer experience. We're looking for a Workforce Manager to build and own workforce management across our Customer Support organization. You'll lead forecasting, capacity planning, scheduling, real-time workforce management, and performance optimization across a growing, multichannel support operation. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in contact center workforce management, including at least 2 years owning or leading a workforce management function
- Demonstrated expertise in forecasting, capacity planning, scheduling, real-time management, and workforce performance analysis within a high-volume, multichannel support environment
- Strong understanding of workforce management methodologies, including Erlang C, interval forecasting, occupancy, shrinkage, schedule adherence, and service-level optimization
- Advanced proficiency in Excel or Google Sheets, with experience developing and maintaining complex staffing and capacity models
- Hands-on experience implementing, configuring, or administering workforce management platforms
- Strong analytical skills and the ability to translate operational data into actionable staffing and performance recommendations
More about this role
About Owner
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
We’re building the system that replaces the many tools owners use to run their business.
It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.
Product philosophy
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed...
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