Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution. Backed by Accel, Bessemer and Y Combinator.
About the role
In this role, you'll be responsible for designing, developing, and managing digital lifecycle programs for our 14k+ Commercial customers. You'll work cross-functionally with Sales, Customer Success, Product, and Marketing to build automated journeys across email, in-app, and Slack that drive awareness, adoption, expansion, and retention. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in program management, marketing automation, or a related field
- Hands-on experience building automated lifecycle email journeys in tools like Marketo and/or Gong Engage
- A genuinely data-heavy skill set: proven ability to dig into engagement/usage data, infer next steps, and know when to pivot or kill a program — not just report on outcomes after the fact. SQL proficiency required
- Experience building or deploying messaging in Slack (or a comparable workplace tool) to drive adoption
- Working fluency with AI tools (e.g., Claude or similar) to prototype and accelerate program design and build
- Proven track record designing and implementing successful, end-to-end customer lifecycle programs
More about this role
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
In this role, you'll be responsible for designing, developing, and managing digital lifecycle programs for our 14k+ Commercial customers. You'll work cross-functionally with Sales, Customer Success, Product, and Marketing to build automated journeys across email, in-app, and Slack that drive awareness, adoption, expansion, and retention. This is a data-heavy role: you'll be expected to read the data, infer the next best step, and know when to pivot or proactively stop...
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