Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution. Backed by Accel, Bessemer and Y Combinator.
About the role
PagerDuty is seeking a Director, Sales & Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership. Reporting to the VP, Field Operations, you will lead sales planning and translate company strategy into a scalable, repeatable Americas go-to-market engine spanning the full customer lifecycle across Commercial, Mid-Market, and Enterprise segments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- SaaS/Consumption experience with deep understanding of ARR and consumption models and their metrics (bookings, pipeline coverage, GRR/NRR, churn, expansion)
- 3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams
- Track record leading sales planning and running the sales operating cadence with senior Sales leaders
- Track record driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders
- Coverage models, territory and book-of-business governance, quota setting, and capacity planning for a multi-segment Sales and CS org
- Customer lifecycle programs: health scoring, onboarding, renewal management, churn mitigation
More about this role
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking a Director, Sales & Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership. Reporting to the VP, Field Operations, you will lead sales planning and translate company strategy into a scalable, repeatable Americas go-to-market engine spanning the full customer lifecycle across Commercial, Mid-Market, and Enterprise segments. This role looks beyond the current...
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