Turn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution. Backed by Accel, Bessemer and Y Combinator.
About the role
PagerDuty is seeking a Principal CS Strategy & Operations Manager to join our talented, customer-focused team! The Principal CS Strategy & Operations Manager is the operating backbone of PagerDuty's Customer Success organization. This role sits at the intersection of strategic planning and operational execution: defining how the CS org should grow, then building the systems, data, and processes that make that growth measurable and repeatable. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6–8+ years in Customer Success Operations, Revenue Operations, or Strategy & Ops, with at least 3 years leading direct reports
- Track record building or scaling CS operations in an enterprise SaaS or subscription business
- Deep, hands-on experience with CS/CRM platforms (Gainsight, Salesforce, or similar) and BI tooling (Tableau, Looker, Power BI, or Sigma)
- Experience evaluating or deploying AI-powered tools for customer success or revenue operations workflows
- Experience partnering with C-suite/board-level stakeholders on strategy and reporting
- Experience leading cross-functional initiatives across Sales, Product, Support, and Finance in a mid-to-large organization
More about this role
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking a Principal CS Strategy & Operations Manager to join our talented, customer-focused team! The Principal CS Strategy & Operations Manager is the operating backbone of PagerDuty's Customer Success organization. This role sits at the intersection of strategic planning and operational execution: defining how the CS org should grow, then building the systems, data, and processes that make that growth measurable and repeatable.
You'll partner directly...
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