Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
About the role
As a Customer Security Analyst on the Unit 42 Managed Detection and Response (MDR) team, you will act as the primary communication bridge between our MDR analysts and customers. You will help translate technical incident response activity into clear, actionable communication while ensuring customers feel informed, supported, and confident throughout their cybersecurity partnership with Unit 42. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support — must , Tier 1/2 SO analyst experience - advantage
- Deep understanding of attack trends and threat detection services
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- Familiarity with Cortex XDR or Cortex XSOAR — a strong advantage
More about this role
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work...
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