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Principal Product Manager, ITSM - (Console)

Palo Alto Networks · Office - USA - CA - Console Systems · On-site

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About Palo Alto Networks

Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.

About the role

ITSM is Console’s core product, delivering agentic service desk, workflow automation, and knowledge management for leading enterprises. Console disrupted this legacy industry by asking the question “what does an ITSM look like if AI agents can solve a majority of tickets before they ever reach a human?” We succeed and the product is rolled out company-wide with customers like Databricks, Webflow, and Chime to run all of their internal support and operations. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • You have 5+ years of experience in product management, launching and scaling technical products. You have worked on great B2B products in the past
  • You possess a strong technical background with experience working cross-functionally with engineering teams to ship technical products
  • You are deeply curious and have a growth mindset. The current rate of change in technology, AI, and software development is exciting to you and you want to be in the thick of it
  • You have great taste, you have strong opinions of how software should work and sweat the details
  • You wear many hats and you’re just as comfortable urgently troubleshooting a p0 bug as you are developing a strategy for entering a new market
More about this role

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Console, a...

Read the full posting on Palo Alto Networks's site ↗

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