Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
About the role
The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" for Palo Alto Networks' most strategic, large-scale global accounts. In this remote-friendly role, the Service Delivery Leader acts as the post-sale services lead, driving the adoption and consumption of the security platform to ensure customers realize maximum value from their investment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Professional Background: At least 7+ years in high-touch, customer-facing service engagement management
- Technical Domain Expertise: Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
- Leadership Skills: A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
- Soft Skills: Exceptional communication skills with the ability to deliver technical presentations to customer management
- Certifications & Tools: PMP certification is a plus. Proficiency in CRM and customer success tools is highly valued
More about this role
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work...
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