Implement Zero Trust, Secure your Network, Cloud workloads, Hybrid Workforce, Leverage Threat Intelligence & Security Consulting. Cybersecurity Services & Education for CISO’s, Head of Infrastructure, Network Security Engineers, Cloud Architects & SOC Managers. Backed by Greylock, Sequoia and Felicis.
About the role
We are looking for an experienced, high-impact Customer Success Engineer to serve as the technical backbone for our most critical customer accounts. In this role, you will act as a trusted advisor to key stakeholders, resolve high-stakes management escalations, and serve as a force multiplier by mentoring team members and driving technical enablement across the team. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in customer-facing technical roles, such as Customer Success Engineering, Solutions Architecture, Technical Support, or Consulting
- Strong technical background in Security Operations (SOC), Incident Response, or Security Engineering
- Solid understanding of core security concepts and workflows across SIEM, Endpoint Detection (EDR/XDR), Security Automation (SOAR), and Attack Surface Management
- Practical familiarity with major cloud platforms, including AWS, Azure, or GCP
- Working knowledge of Linux and Windows operating systems, system administration, and troubleshooting
- Ability to read, write, or evaluate scripts (such as Python, JavaScript, or Bash) to assist with technical reviews, API integrations, and workflow automation
More about this role
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work...
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