Parafin partners with platforms to deliver seamless, flexible access to financing, giving small businesses the capital they need to grow with confidence. Backed by Redpoint.
About the role
You have 10+ years in customer support/customer experience, with 5+ years in leadership, including experience managing managers You have built or substantially scaled a CX or support organization, ideally through a period of rapid growth Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience leading white-labeled or partner/B2B2C support at scale
- Fintech or financial services experience
- Deep proficiency with Zendesk (administration and configuration) and CX automation/self-service tooling
- Experience leading distributed and/or outsourced (BPO) teams
- Experience at an early-stage or hyper-growth startup
More about this role
At Parafin, we’re on a mission to grow small businesses.
Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.
We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners.
We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.
Join us in creating a future where every small business has the financial tools they need.
We are looking for a Senior Manager,...
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