Increase customer lifetime value by personalizing every touchpoint from delivery to returns with our post-purchase experience software. Backed by Insight.
About the role
parcelLab , the leading Operations Experience Management platform, is growing in the US! We are looking for a full-time Implementation Manager based remotely within the Eastern or Central Time Zones to join our global Customer Implementation team.
More about this role
parcelLab , the leading Operations Experience Management platform, is growing in the US! We are looking for a full-time Implementation Manager based remotely within the Eastern or Central Time Zones to join our global Customer Implementation team.
The Implementation Team is parcelLab's powerhouse, playing a vital role in making sure our clients start using parcelLab as quickly and efficiently as possible. Successful implementation is the foundation of long-lasting customer relationships. As a member of the team, you will work with some of our key clients and collaborate across internal departments to ensure complete success.
Technical Ownership: You'll be the technical owner of the customer's onboarding experience, guiding them to up level their Post-Purchase Operations Experience. You will work with leading brands across various industries in North America.
Collaboration: Working alongside Customer Success and Solution Consulting, you'll align on commercial goals and onboarding scope.
Discovery & Setup: Gather a deep understanding of customer goals, e-commerce setups, customer service operations, and logistics/fulfillment structures. You'll define how data is transferred and...
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