ParentSquare is rooted in a belief our founder held as a parent long before she started the company in 2011: when families are involved, students thrive. She leads ParentSquare to this day. Backed by Kleiner Perkins Caufield & Byers.
About the role
ParentSquare is seeking a Senior Customer Success Manager to be that partner across our charter portfolio, from single-site charters to national charter management organizations (CMOs) and education management organizations (EMOs). You’ll build relationships that drive satisfaction, usage, and clear ROI, keep retention and renewals strong, and find room for each customer to grow. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in Customer Success or Account Management at a SaaS company
- Experience managing both strategic enterprise accounts and a high-volume book of smaller customers
- A track record of partnering with Sales on expansion, including growing a single-site or regional relationship into a larger agreement
- Experience supporting complex, multi-site implementations
- Strong project management skills and the ability to prioritize across many accounts at once
- Clear, confident communication with executive stakeholders and strong attention to detail
More about this role
Charter schools are some of the most varied customers we serve, from a single campus to national networks operating across multiple states, and each one needs a partner who understands how it runs.
ParentSquare is seeking a Senior Customer Success Manager to be that partner across our charter portfolio, from single-site charters to national charter management organizations (CMOs) and education management organizations (EMOs). You’ll build relationships that drive satisfaction, usage, and clear ROI, keep retention and renewals strong, and find room for each customer to grow. As the single point of ownership for our medium, large, and enterprise networks, you’ll give each one a consistent relationship instead of separate contacts by state or region. You’ll work closely with Charter Sales, Support, Implementation, Product, and Finance to deepen relationships and drive adoption and advocacy across the charter sector.
- Humility. We’re heads-down builders who’d rather let the work speak. You share wins with Sales and Implementation, bring customer feedback to the team without needing credit, and ask for help early when a network’s needs outgrow the playbook.
- Passion for our mission....
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