AI-native intelligence for finance. Parlay modernizes the credit ecosystem with enterprise-grade technology that turns fragmented data into compounding value. Backed by Techstars.
About the role
The CX team at Polymarket is small, and the work is real. When a major market resolves, when a news event sends volume spiking, or when a user can't access their funds, this team is the first line of response. You won't be reading from a script. You'll be making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what's actually happening on the platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in a customer-facing support role, ideally in a high-volume or fast-moving environment
- Strong written communication skills, specifically the ability to write clear, accurate, and empathetic responses quickly and without heavy editing
- Comfort operating in ambiguous situations where the right answer isn't always documented and you have to use judgment
- Ability to learn unfamiliar technical concepts quickly, including how prediction markets resolve and how crypto transactions work
- (Plus) Prior experience at a crypto or fintech company, with working knowledge of wallets, transactions, or trading products
- (Plus) Hands-on experience with Zendesk, Intercom, or a comparable support platform
More about this role
Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
The CX team at Polymarket is small, and the work is real. When a major market resolves, when a news event sends volume spiking, or when a user can't access their funds, this team is the first line of response. You won't be reading from a script. You'll be making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what's actually happening on the platform.
This hire matters because Polymarket is growing fast and the complexity of user issues is growing with it. Prediction markets are not a familiar...
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