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About the role
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Management and ownership of all Incident and Problem Management processes including a 'P1' &’P2’ Major Incident process
- Lead Major incident resolution through-out the incident life cycle, coordinating activities of resolver teams including third-party suppliers
- Provide communication to business and IT through the MIM process, during the major incident life cycle, until resolution
- Ensure that progress on incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity
- Act as escalation path for major incidents to ensure service is restored urgently
- Monitor and in some circumstances manage potential service disrupting Incidents at P3 level
More about this role
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.
Incident & Problem Manager role sits within the Service Management Office in a team that supports core service management functions Change, Problem and Incidents. SMO team is accountable within Rank for the level and quality of the holistic service delivery and performance. The candidate will be expected to have deep knowledge of delivering IT services with-in the ITIL v4...
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