AI-native intelligence for finance. Parlay modernizes the credit ecosystem with enterprise-grade technology that turns fragmented data into compounding value. Backed by Techstars.
About the role
Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day. As an IT Onsite Support Engineer located in Poland, you will lead support for global IT efforts and offer remarkable technical help.
What they're looking for
- Strong emphasis on delivering excellent customer experience and effective de-escalation
- Committed to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities
- Ability to rapidly adapt to shifting priorities and work independently with minimal supervision
- Strong focus on continual process improvement
- Ability to manage multiple tasks in a fast-paced technical environment
- Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration
More about this role
Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day. As an IT Onsite Support Engineer located in Poland, you will lead support for global IT efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.
- Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
- Manage service requests and incidents through various channels: in-person, email, and live Zoom meetings.
- Deliver concierge IT support services specifically for executives.
- Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.
- Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.
- Manage complex administration of user accounts in Active...
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