AI-native intelligence for finance. Parlay modernizes the credit ecosystem with enterprise-grade technology that turns fragmented data into compounding value. Backed by Techstars.
About the role
As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company!
What they're looking for
- 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology
- Strong competence with gaming cabinets, electronic components, and related hardware
- Demonstrated skill in methodically identifying and fixing technical problems
- Experience with computer operating systems, networking fundamentals, and remote-support tools
- Excellent communication and customer-service skills
- Ability to work independently and prioritize tasks efficiently
More about this role
As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company!
- Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
- Identify and fix hardware, software, power, connectivity, and configuration problems.
- Install, configure, repair, and validate technical equipment in various customer environments.
- Apply remote-support tools to assist in resolving technical issues.
- Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
- Deliver outstanding customer service by maintaining composure during high-impact situations.
- Prioritize field requests and bring up complex issues appropriately.
- Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.
- 4+ years of relevant experience in supporting gaming...
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