Parloa is the AI agent management platform for enterprise CX. Build, test, and scale voice and chat AI agents that turn conversations into loyalty. Backed by General Catalyst.
About the role
As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents. In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You bring 6+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications
- You have hands-on experience in conversation design and AI agent development
- You are comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization
- You have strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions
- You are experienced in working with APIs, system integrations, and enterprise architectures
- You bring strong project and stakeholder management skills, with a focus on execution and delivery
More about this role
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents. In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences.
You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into robust, production-ready AI workflows. From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver...
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