Parloa is the AI agent management platform for enterprise CX. Build, test, and scale voice and chat AI agents that turn conversations into loyalty. Backed by General Catalyst.
About the role
As a Senior IS&T Governance Partner at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- A seasoned GRC / Information Security professional with 6–10+ years of experience across information security, compliance, risk management, and regulatory frameworks in technology-driven environments
- Deeply experienced in security and compliance standards such as ISO 27001, SOC II, FedRAMP, PCI DSS v4, ISO 42001, and data protection regulations (e.g., GDPR, CCPA), with a strong understanding of how they apply in modern SaaS and AI platforms
- A trusted advisor who can confidently engage with engineers, product leaders, legal teams, auditors, and enterprise customers, translating complex regulatory requirements into clear, practical actions
- A hands-on operator who is comfortable moving between strategic governance design and detailed control implementation, audits, and evidence generation
- A builder of scalable governance who designs processes and controls that enable speed and innovation rather than slow them down
- A culture carrier who naturally embeds security, privacy, and compliance thinking into everyday decision-making across the organization
More about this role
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
As a Senior IS&T Governance Partner at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical responsibilities: enabling Parloa to scale rapidly while remaining compliant, secure, and audit-ready at all times. at Parloa, you will play a key role in safeguarding the trust and credibility of our platform by ensuring the highest standards of governance, security, and regulatory compliance. You will be entrusted with one of the organization’s most critical...
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