India's RBI-authorised cross-border payments infrastructure. Up to 96% PSR. Collect international payments from 180+ countries. FIRA/FIRC automated. Inward, outward and domestic on one stack. Backed by Peak XV.
About the role
We are seeking a detail-oriented PSR Monitoring Analyst with 2 to 3 years of experience in the cards and payments space. In this role, you will track, analyse and improve Payment Success Rates (PSR) across our merchant portfolio, act as the first line of detection for success rate drops, and work closely with internal teams and merchants to find root causes and restore performance quickly. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2 to 3 years of experience in a payments company, PSP, bank or fintech in a support, operations, merchant success or monitoring role
- Solid knowledge of the cards payment lifecycle (authorisation, capture, settlement, refunds and chargebacks)
- Working understanding of card schemes, issuers, acquirers, BINs, 3DS authentication, tokenisation and response codes
- Hands-on experience with AWS QuickSight for building PSR dashboards and analysis, SQL is a strong plus
- Strong analytical and problem-solving skills
- Experience handling merchant escalations and cross-team coordination
More about this role
We are seeking a detail-oriented PSR Monitoring Analyst with 2 to 3 years of experience in the cards and payments space. In this role, you will track, analyse and improve Payment Success Rates (PSR) across our merchant portfolio, act as the first line of detection for success rate drops, and work closely with internal teams and merchants to find root causes and restore performance quickly.
- PayGlocal is a global payments company that fosters global commerce. Our suite of offerings facilitate cross-border payments and solve the challenges surrounding it through three main pillars - the business, the experience and the associated risk.
- Founded by finance veterans and experts, our understanding of merchant business, international business, security and regulatory standards help build impactful payment solutions. We partner with large enterprises and export merchants for seamless customer payment journeys.
- Be a part of lasting innovation - create new products, new processes and new standards. Join us to help us shape the future of payments.
- Monitor PSR in real time and daily by merchant, card network (Visa, Mastercard, RuPay, Amex), BIN, issuer, currency, country and payment...
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