Payscale is the compensation intelligence platform that unites data, workflows, and AI-powered insights so HR, finance, and business leaders can make faster, fairer, and fully defensible pay decisions across the entire organization. Backed by Insight and Sapphire.
About the role
The Customer Renewals team helps customers continue and grow their partnership with Payscale. We lead renewal conversations that connect customer value with commercial terms, protect recurring revenue, and build long-term commitments. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in SaaS renewals, account management, customer success, or a related commercial role
- Experience managing or formally leading a customer-facing team, with demonstrated ability to coach performance and develop talent
- A track record of meeting retention or revenue goals and managing customer negotiations
- Strong commercial judgment, including experience evaluating pricing, contract duration, concessions, and customer risk
- Experience managing pipelines and forecasts, with the ability to explain changes and translate data into action
- Proficiency with Salesforce or a comparable CRM, with a strong commitment to accurate records and consistent processes
More about this role
Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.
Create confidence in your compensation. Payscale.
To learn more, visit www.payscale.com .
The Customer Renewals team helps customers continue and grow their partnership with Payscale. We lead renewal conversations that connect customer value with commercial terms, protect recurring revenue, and build long-term commitments.
The Manager of Customer Renewals leads a team of Renewal Managers responsible for achieving monthly, quarterly, and annual retention and renewal targets. This leader combines hands-on coaching with strong commercial judgment, ensuring the team engages customers early, manages risk proactively, negotiates effectively, and maintains an accurate forecast.
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