Backed by GV.
About the role
As a Growth Operations Engineer at Peerspace, you will be the driving force behind scaling and optimizing our operational infrastructure through systematic innovation and growth hacking. This role sits at the critical intersection of business operations, process optimization, and technical automation. You will architect and implement scalable solutions that transform our customer operations, trust and safety, and sales workflows from manual processes into efficient, automated systems. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Technical Skills: Strong programming experience with proficiency in SQL and at least one modern programming language (Python, JavaScript, etc.). Experience with Laravel and Nuxt/Vue preferred. Experience with API integrations and webhook implementations
- Systems Experience: Hands-on experience with customer support platforms (Intercom preferred), CRM systems, and ancillary software (MixMax, Zapier, Outreach, etc). Understanding of modern SaaS architecture and integration patterns
- LLM/ML Knowledge: Familiarity with AI platforms and their practical applications in customer support contexts. Experience implementing and managing AI-powered solutions is a plus
- Operations Background: 3+ years of experience in technical operations, customer operations, or similar roles where you've built or maintained support systems at scale
- Analysis & Problem-Solving: Strong analytical skills with experience in data analysis and visualization tools. Ability to translate complex operational problems into technical solutions
- Communication: Excellent written and verbal communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders
More about this role
Title: Growth Operations Engineer
As a Growth Operations Engineer at Peerspace, you will be the driving force behind scaling and optimizing our operational infrastructure through systematic innovation and growth hacking. This role sits at the critical intersection of business operations, process optimization, and technical automation. You will architect and implement scalable solutions that transform our customer operations, trust and safety, and sales workflows from manual processes into efficient, automated systems. Your mission is to identify operational bottlenecks, design data-driven solutions, and build robust technical infrastructure that enables exponential growth while maintaining service quality.
Working closely with cross-functional teams, you'll develop and deploy systems that not only streamline current operations but also create new capabilities for rapid scaling. Your work will directly impact our ability to handle increasing customer volume while reducing operational costs and improving team efficiency through smart automation and process optimization.
Systems Integration: Design, implement, and maintain integrations between key operational systems and our product...
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