Backed by Accel, Bessemer and NEA.
About the role
Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures. Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company
- Experience handling legal, privacy, or law enforcement requests
- Working knowledge of GDPR, CCPA, and data subject requests
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information
- Clear writing, including in sensitive customer conversations
- Ability to manage competing deadlines and follow through without reminders
More about this role
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.
Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
Coordinate security questionnaires and data protection agreements, with Legal and GRC...
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