Phenom Applied AI is an AI platform that helps organizations hire faster, develop employees, and retain talent longer with automation and intelligence.
About the role
Product Operations is the connective layer between product strategy and execution across more than 25 product domains. As Director, you will build and run the systems that help product teams make better decisions, deliver predictably, operate a dependable platform, and communicate product value to the field.
What they're looking for
- Own the product operating cadence, from problem framing and discovery through delivery, measurement, and continuous improvement
- Build and maintain a trusted insight layer that brings together product data, instrumentation, analytics, and reporting in one source of truth
- Improve delivery predictability across product domains through release coordination, dependency management, capacity planning, and honest commitment tracking
- Own the customer value chain from signed contracts through realized value, using data and intelligence to show whether customers are achieving measurable impact
- Lead go-to-market and knowledge enablement, including onboarding, product practices, reusable playbooks, and sales-ready materials
- Define and report the outcome signals that matter, including adoption, time to value, retention, delivery health, and customer value realization
More about this role
Job Requirements
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Product Operations is the connective layer between product strategy and execution across more than 25 product domains. As Director, you will build and run the systems that help product teams make better decisions, deliver predictably, operate a dependable platform, and communicate product value to the field.
This is not a project-tracking role. You will help Phenom move from feature delivery to outcome ownership. You will strengthen the operating model without taking problem-solving away from individual teams. You will lead a global team across the USA and India, turn complex internal conditions into clear operating systems, and give executives the data and judgment they need to make decisions.
This role is 5 days/week on-site.
- Own the product operating cadence, from problem framing and...
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