Phil offers a technology-driven platform that simplifies medication access for retail and specialty-lite brands. Its solutions aim to improve patient outcomes and drive commercial success by streamlining the script journey. Backed by Eniac Ventures.
About the role
Founded in 2015, PHIL is a Series D healthtech growth-stage startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescription medication. This is a traditionally complex, archaic industry, and we've set out to change that through our digitally-enabled direct-to-patient hub and fulfillment platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Our strongest candidates have led support or escalation teams in a hub, specialty pharmacy, patient services program, or health-tech company. They know how prescription access works and how one delayed order lands with a manufacturer's sales team
- Bachelor's degree or equivalent experience
- Experience in client support, escalation management, or support operations, including managing people, ideally in healthcare or health-tech
- You've owned support KPIs (SLA, resolution rate, customer satisfaction) and moved them through changes to process, staffing, and quality
- You've driven cross-functional resolution of recurring issues with Product, Operations, and client-facing teams
More about this role
Fully remote (U.S.), in eligible states listed under Benefits
Founded in 2015, PHIL is a Series D healthtech growth-stage startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescription medication. This is a traditionally complex, archaic industry, and we've set out to change that through our digitally-enabled direct-to-patient hub and fulfillment platform. PHIL uniquely combines a digitally-enabled hub and pharmacy model to help patients access medication more quickly, affordably, and consistently over their treatment journey.
PHIL's B2B2C platform provides an end-to-end prescription management and delivery service for pharma manufacturers. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through PHIL's digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for...
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