Accelerating industrial innovation with AI: We build AI to improve the design, manufacturing, and operation of complex products and processes. Backed by General Catalyst.
About the role
Platform Support Engineers are PhysicsX’s first technical responders for enterprise customers and internal users of the Platform. You’ll own the path from intake to resolution: triage, first-pass investigation, customer updates, and, where you can’t fix it yourself, a high-quality escalation to Product, SRE, FDSE or Deployment Engineering. This isn’t a service desk. You’re building the repeatable front door into PhysicsX’s deeper technical capability. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Triage incoming issues, classify severity, and run the first-pass investigation across product, platform, infrastructure and customer environment to find where the problem most likely lies
- Resolve what you can. When you can’t, hand over with the logs, events, config, timeline, what you’ve already tried, and a recommended next step
- Work within a structured incident process: response targets, clean handovers, and post-mortems
- Time-box investigations and escalate promptly when progress stalls
- When urgent action is needed to stabilise things (like restarting a workload), take it deliberately, record it on the ticket, and capture the lasting fix in Git
- Give customers and internal stakeholders plain-language updates: what’s known, what isn’t, and what happens next
More about this role
Re-architecting Engineering for the Age of Intelligence
PhysicsX is the physics AI company for industrials. The company’s mission is to accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today. PhysicsX is building a new simulation software stack to deliver deep physics AI enablement across the entire engineering lifecycle. The company partners with leading organisations in aerospace & defence, automotive, semiconductors, materials, and energy & renewables, supporting them on some of their most critical and complex challenges. PhysicsX is headquartered in the United Kingdom, with offices in London, New York, and Singapore and an expanding presence in the Bay Area.
Platform Support Engineers are PhysicsX’s first technical responders for enterprise customers and internal users of the Platform. You’ll own the path from intake to resolution: triage, first-pass investigation, customer updates, and, where you can’t fix it yourself, a high-quality escalation to Product, SRE, FDSE or Deployment Engineering. This isn’t a service desk. You’re building the repeatable front door into PhysicsX’s deeper technical capability. This is a hybrid...
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