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Customer Success Lead - San Francisco

Pigment · San Francisco · On-site

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About Pigment

Analyze, model, and plan with Pigment. Prepare for anything with our integrated business planning platform powered by agentic AI.

About the role

Lead and coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth. Collaborate across teams: Partner with Sales, Professional Services, Partners, and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Empathetic, empowering leader: You inspire your team while living Pigment’s values: Thrive Together, Never Settle, Go For It, and Be Real, Be Humble
  • Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships
  • Strong communicator and presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives
  • Strategic and analytical: Able to define goals, measure progress, and use data to drive better customer outcomes
  • Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption
  • Adaptable and resilient: Thrive in a fast-paced, high-growth environment with evolving priorities
More about this role

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence.

In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale,...

Read the full posting on Pigment's site ↗

Customer Experience

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