Get expert bookkeeping, CFO, and tax services tailored for startups and small businesses. Let Pilot handle your accounting so you can focus on growing your business. Backed by Index, Sequoia and AI Grant.
About the role
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- College degree or equivalent work experience
- 2-4 years of direct, customer-facing experience
- Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
- Intermediate technical acumen and ability to grasp technical concepts quickly
- Able to effectively manage multiple small projects from start to finish
- Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
More about this role
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
Onboard customers from sales handoff to service activation, guiding them through their installation and demonstrating the ease of doing business with Pilot.
Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery (Construction, Network Operations & Support, and Fiber Engineering) to ensure our customers are regularly updated.
Coordinate customer upgrades and service transfers.
Serve as the primary escalation point for high-priority customer issues, responding promptly and effectively to address their concerns.
Implement proactive and reactive customer retention & upsell strategies.
Advocate for the customer’s needs...
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