Backed by Redpoint.
About the role
You combine deep technical expertise with strong customer leadership and commercial awareness. You’re equally comfortable in an executive conversation, an architecture discussion, or a high-pressure technical escalation. You are proactive, accountable, calm under pressure, and able to influence across teams without direct authority. You communicate complex ideas clearly, follow through on commitments, and look for opportunities to improve not only the customer experience but the broader organization.
What they're looking for
- 8+ years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Customer Engineering, or a similar enterprise technical customer-facing role
- Demonstrated experience owning large, strategic enterprise customer relationships
- Deep experience with enterprise integrations, APIs, cloud and/or hybrid environments, and complex technical troubleshooting
- Proven ability to lead cross-functional customer initiatives from planning through execution and closure
- Experience leading high-priority technical escalations with strong judgment, responsiveness, and communication
- Strong executive presence and outstanding written and verbal communication skills
More about this role
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:
Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.
Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.
Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.
Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz,...
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