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Senior Production Support Engineer (8 Am - 5 PM ET)

Pindrop · US - Remote · Remote

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About Pindrop

Pindrop is the enterprise deepfake detection and identity verification platform. Independently validated at 99% accuracy and proven across 5 billion real-world interactions. Backed by a16z, GV and Felicis.

About the role

Serve as a subject matter expert for Pindrop's platform, APIs, integrations, and customer environments. Troubleshoot complex production issues and API integration challenges, including authentication, connectivity, and configuration. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • A technically curious problem-solver with strong analytical and troubleshooting skills
  • Calm under pressure and confident in handling critical production incidents
  • Customer-focused, collaborative, and comfortable communicating with technical and non-technical stakeholders
  • Proactive, accountable, and committed to improving system reliability
  • Passionate about mentoring, knowledge sharing, and learning new technologies
More about this role

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.

Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.

Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz,...

Read the full posting on Pindrop's site ↗

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