Pirros makes your firm's Revit details and families instantly searchable with AI — no tags, no manual setup. Build on everything you've already solved. Backed by Y Combinator.
About the role
At Pirros, our Customer Support Specialists play a critical role in delivering an exceptional customer experience. You'll be on the front lines, helping customers troubleshoot issues, navigate our platform, and get the most value out of Pirros. This is a hands-on role for someone who enjoys solving problems, learning new technology, and helping people. You'll work closely with Customer Success, Product, and Engineering to resolve issues quickly and ensure our customers feel supported. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1–2 years of experience in Customer Support, Technical Support, or a customer-facing role, preferably in B2B SaaS
- Strong written and verbal communication skills
- Natural problem-solver who enjoys troubleshooting and learning new technologies
- Highly organized, detail-oriented, and able to manage multiple requests simultaneously
- Patient, empathetic, and genuinely passionate about helping customers
- Strong sense of ownership, accountability, and urgency
More about this role
Pirros is building the intelligence layer for design production. We are fundamentally reshaping how architecture and engineering firms manage project knowledge and technical design details.
Our platform is an AI-powered hub purpose-built for the AECO industry. We help architects, engineers, and contractors streamline detail management to improve consistency, minimize errors, and accelerate project delivery timelines.
We are establishing the system of record for design production in a global $12T+ market that has been underserved by modern software for far too long.
Why Join Pirros
Backed by top-tier investors including YC, Funders Club, PlanGrid, and Elephant
Profitable with rapidly growing ARR and 10% month-over-month expansion
Recently secured a $17M Series A in 2025
Over 400 active firms, including many of the leading AEC organizations nationwide
Industry-leading ~140% net revenue retention (NRR)
Founding team with deep roots in the structural engineering industry
Comprehensive compensation including salary, equity, full benefits, and unlimited PTO
A culture defined by high trust, autonomy, and a team of experienced operators
The chance to solve high-impact problems for the...
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