Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services. Backed by Index, Kleiner Perkins and NEA.
About the role
As People Operations Manager, you’ll lead the team that runs onboarding, employee lifecycle changes, HR case management, compliance, and immigration, and you’ll redesign those processes for AI and automation. You’ll manage a team of three Operations specialists, including an Immigration Specialist, and report to the Head of People Technology, AI and Operations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years in People Operations, including experience managing a People Operations team and setting People Operations strategy, ideally at a fast-paced tech company
- Experience implementing tools that improved People Operations efficiency, such as ticketing, a knowledge base, or workflow automation, with measurable results
- Ability to redesign processes from first principles for AI and automation, not just digitize existing steps
- Direct, hands-on experience with Workday and working familiarity with the wider People tech stack, including the ability to configure workflows, document processes, and work with data
- Track record of working with Finance, Tech Ops, People Technology, and HR Business Partners
- Clear communication, sound judgment on sensitive employee matters, and the ability to lead a team through change
More about this role
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
The People team’s goal is to make Plaid the highlight of every employee’s career. To do that, we’re rebuilding HR for an AI-first company. We want HR to be seamless, proactive, and personal at scale, so employees get support when they need it and the People team can spend its time on higher-value work.
As People Operations Manager, you’ll lead the team that runs onboarding, employee lifecycle...
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