Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services. Backed by Index, Kleiner Perkins and NEA.
About the role
Drive Product Launch Readiness: Identify documentation, tooling, and process gaps before new features launch, resolving issues proactive so customers experience smooth rollouts. Empower Internal Teams: Build clear step-by-step guides, troubleshooting workflows, and training materials that enable customer-facing teams to operate independently. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Technical Communication: Ability to write clear, structured documentation for both technical partners and senior decision-makers
- Data-Driven Analysis: Proficiency with SQL to pull, join, and analyze operational metrics independently to back up your recommendations with evidence
- Proven Track Record in Customer-Facing Technical Work: Experience in technical support, solutions engineering, implementation, or product enablement where you served as a trusted advisor
- Self-Directed Problem Solving: Comfort operating in ambiguous environments—identifying high-impact work independently rather than waiting for direction
- Influence Without Authority: Ability to build strong cross-functional relationships and inspire change using data and clear reasoning
More about this role
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
About Plaid & Our Mission Plaid's products empower thousands of developers to build the next generation of financial services applications. When developers need help, they rely on our teams to implement, support, and scale their solutions. Our mission is to support our customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By making...
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