Plain is the AI support stack built for B2B teams. Composable infrastructure that gives you complete flexibility to build a support motion that grows with your business — no-code or all-code. Backed by Battery, Index and Techstars.
About the role
Work directly with customers to diagnose the problem, scope the fix, and ship it end to end. Own the system design for customer deployments, trading off correctness, scale, and speed as the situation demands. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Plain is redefining customer support and customer success for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build meaningful customer relationships.
Some of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
We have offices in SF and London. This role is hybrid with 3 days a week in our SF office. Because we work closely with our teammates in Europe, we start early, but you’ll find quiet afternoons for heads-down work.
Our most strategic customers do not arrive through self-serve. They arrive with an existing support setup, a lot of context to migrate, and workflows that do not exist in Plain yet. Getting them live is genuine engineering work, and today that work lands on the core engineering team. It gets done, and it gets done well, but it moves the roadmap around more than we want it to.
That is the gap this role closes. You own that work end to end, which means customers get an engineer whose entire job is their problem, and the core...
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