PlayerZero builds an engineering world model so SRE, QA, and support teams resolve incidents, prevent defects, and close tickets faster. Backed by Tech Square Ventures.
About the role
You’ll own the success of a portfolio of PlayerZero customers. You’ll partner with engineering leaders and their Support, SRE, and QA teams to turn adoption into measurable outcomes, including faster triage, fewer escalations, and quicker resolution. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–6 years in customer success, technical account management, or a similar post-sale role
- Experience supporting a product whose end users are software engineers, such as developer tools, AI, observability, or infrastructure
- A track record managing mid-market and enterprise accounts, including complex customers with multiple teams and stakeholders
- Technical fluency sufficient to engage credibly with engineering leaders and understand how their teams build, support, and operate software
- Experience driving adoption, demonstrating value, identifying renewal risk, and partnering with Sales on retention and expansion
- Strong account-planning and prioritization skills, with clear reasoning about where to invest time and resources
More about this role
Building great software takes more than writing code. It takes teams working together and too often, the information they need is scattered across tools, conversations, and systems.
PlayerZero is an AI platform that connects work across enterprise Support, Engineering, Product, QA, and SRE teams, helping them resolve issues faster, improve software quality, and plan what to build next.
At its core is our Engineering World Model: a living understanding of a company’s software, how it runs, and the people and decisions behind it. By connecting codebases, tickets, production telemetry, and the conversations that shape the work, our model links what software is intended to do with how it actually behaves in production. and learns from where the two diverge.
Our agents (we call them Players:) use that context to take on work across the software lifecycle. They learn from each outcome, earning trust and taking on more responsibility over time.
We’re building a future where AI plays an active role in how teams plan, build, and run software. We’re looking for people across disciplines to help shape
You’ll own the success of a portfolio of PlayerZero customers. You’ll partner with...
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