PlayerZero builds an engineering world model so SRE, QA, and support teams resolve incidents, prevent defects, and close tickets faster. Backed by Tech Square Ventures.
About the role
You’ll lead Production Engineering at PlayerZero, bringing together frontend engineering, platform infrastructure, and support engineering to deliver a reliable product experience. You’ll manage engineers across frontend and platform while building and running the support engineering function. A central priority will be establishing a clear path from issue intake through investigation, escalation, and resolution—helping customers get answers quickly while protecting engineering focus. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Substantial software engineering experience, including work on production-facing applications, platforms, or infrastructure
- Experience managing and developing engineering teams, with responsibility for technical delivery and operational outcomes
- Strong systems and debugging judgment, with the ability to engage directly in complex production issues and guide root-cause investigation
- Experience improving production reliability and establishing effective incident response and issue-resolution practices
- The ability to build workflows and processes that clarify ownership, reduce interruptions, and help teams resolve problems efficiently
- Technical breadth across frontend applications, backend services, and infrastructure, with an understanding of how failures affect the customer experience
More about this role
Building great software takes more than writing code. It takes teams working together and too often, the information they need is scattered across tools, conversations, and systems.
PlayerZero is an AI platform that connects work across enterprise Support, Engineering, Product, QA, and SRE teams, helping them resolve issues faster, improve software quality, and plan what to build next.
At its core is our Engineering World Model: a living understanding of a company’s software, how it runs, and the people and decisions behind it. By connecting codebases, tickets, production telemetry, and the conversations that shape the work, our model links what software is intended to do with how it actually behaves in production. and learns from where the two diverge.
Our agents (we call them Players:) use that context to take on work across the software lifecycle. They learn from each outcome, earning trust and taking on more responsibility over time.
We’re building a future where AI plays an active role in how teams plan, build, and run software. We’re looking for people across disciplines to help shape
You’ll lead Production Engineering at PlayerZero, bringing together frontend engineering,...
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